RETURNS & CANCELLATIONS

Return and Refund Policy

The Customer has the right to exercise the right of withdrawal and request a refund without any penalty within 14 calendar days from the date of receipt of the purchased goods, pursuant to Articles 64 et seq. of the Italian Consumer Code (Legislative Decree 22.07.2005 n. 206).

Product Conditions To proceed with a return, items must be returned in the exact same condition as received: unworn, unused, undamaged, and with the original packaging intact. Otherwise, the return will be rejected and no refund will be issued.

How to Initiate a Return:

Fill out the form by clicking HERE.

Include your ORDER NUMBER in the main message body.

PLEASE NOTE: Before shipping your item, you must contact our customer service at info@hamodo.it to notify us of the return. This allows us to inform our return storage facility.

Return Address:

HAMODO – Pick-up Point

Via Bacaredda 60

Cagliari 09127, Italy

Return Shipping Costs

Return shipping fees are the responsibility of the Customer. We strongly recommend using a trackable shipping service; we are not responsible for packages lost in transit.

Refunds

Once your return is received and inspected, your refund will be processed within 7 business days following email confirmation. Refunds will be issued via the original payment method used for the purchase, unless agreed otherwise in writing.

Non-Compliant Returns

If the returned item does not meet the conditions stated above, the Customer will be notified via email and no refund will be issued. The item will not be reshipped to the Customer.